Careers at Clinisupplies

Customer Care Specialist

Harrow

Job Title: Customer Care Specialist x 4

Locations/Territories: Harrow & Chingford

Area:  DAC 

Reports to: Customer Service Manager

JOB PURPOSE

The Customer Care Specialist will be responsible for the following:

Customer retention operations through following the company’s customer retention strategy. Deliver high levels of customer service to external customers and internal customers.

MAIN DUTIES

Reporting directly to the Customer Service Manager, you will be:

  • Responsible for introducing new patients to the business through welcome calls and welcome letters.
  • Responsible for completing retention calls during specified time frames to existing customers to provide an efficient repeat prescription service.
  • To be the primary point of contact for repeat prescriptions between customers and the business through receiving and replying to communications (including telephone calls and emails) in a professional, courteous and timely manner.
  • Promote the dispensing service and its initiatives
  • Ensure the patient database is updated with customer details, any special instructions and follow up call dates and responses
  • Assist in the follow up of outstanding prescriptions to ensure the delay in customer service is at a minimal.
  • Accurate recording and processing of customer orders on the relevant computer systems
  • Assist in monitoring & entering Electronic Prescription System nominations
  • Assist the Customer Services Department with any duties as reasonable required.

Promote Clinisupplies Company values at all times:

Customer - The customer always comes first

People - Our people are the key to our success

Innovation - We continually strive to improve all that we do

Honesty - We believe in openness and integrity with customers, suppliers and colleagues  

Skills

  • Good literacy and numeracy to GCSE ‘O’ level
  • Intermediate IT skills (Microsoft Office)
  • Has excellent organisation skills.
  • Good communication skills and excellent telephone manner when dealing with customers.
  • Excellent attention to detail when listening and placing orders
  • Is able to multi-task in a busy, customer service environment

Knowledge

  • Experience in dealing with external customer queries and providing excellent customer service at all times.
  • Previous customer service telephone experience
  • Previous administrative work experience processing customer orders and queries.

Desirable

  • Has some experience of working in a medical or healthcare environment.

Benefits

  • 26 days holidays + 8 bank holidays + 1 day for your birthday + 2 days after 2 years’ service
  • Pension – Salary Sacrifice /Employer contribution max up to 6%
  • Life Assurance cover
  • Performance related bonus
  • Eye care vouchers
  • Perkbox
  • Life Assurance cover

Can do Will do attitude

Goes the extra mile and exceeds boundaries whenever possible – understands the ability of the individual to change their future

CliniSupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We offer an attractive benefits package including 26 days holiday (increasing with service) plus bank holidays, pension, profit related pay, life assurance and personal accident insurance.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you are interested in this position, please forward your CV to hr@clinisupplies.co.uk

Please note that with interviews there will be assessments as part of our recruitment process