Careers at Clinisupplies

Operations Manager


Locations/Territories: Head office, Harrow

Area: Operations

Reports to: Director of Operations


The Operations Manager will be responsible:

For the development and implementation of a smooth efficient warehouse and sales order processing service that meets the expectations and needs of customers and clients Ensuring we provide high levels of customer service to our internal and external customers

The Operations Manager role is a head office based role

Brief description of the job responsibilities


Reporting directly to the Director of Operations, you will need to:

  • Oversee the daily workings of warehouse and sales order processing
  • Plans, schedules & reviews workload and manpower to make sure targets are met on a cost effective basis
  • Manages the stock control and checks that inventory records are accurate
  • Establish and monitor overall operations performance through defined KPIs for operations and quality of service standards
  • Ensure Operations is managed in line with approved Standard Operational Procedures (SOPs) to ensure efficiency and effectiveness of service delivery
  • Ensures that health and safety regulations are followed
  • Responsible for management of external logistics provider, ensuring achievement of SLA’s
  • Oversee stock management – Internally and externally
  • Manages quality control checks on in coming goods.
  • Continually strive to improve the operations function to meet corporate objectives
  • Demonstrate excellent cross functional working across organisation
  • Establish performance goals for operations employees, and monitor performance on a continuous basis
  • Provide direction, development and leadership to operations staff.

Promote Clinisupplies Company values at all times:

PASSION - to strive to better understand people’s needs

RESPECT - to always act with honesty and integrity

AMBITION - to innovate & make a real difference in healthcare


Results Orientation

  • Achievement of KPI’s and service levels

Financial Perspective

  • Control of costs

Customer Perspective

  • Ensures that high levels of customer service are provided to both internal and external customers

Internal Processes Perspective

  • Plans, manages and implements schedules to ensure deadlines are met, and maintain a high quality service
  • Measure and monitor business performance, ensure that critical issues impacting on performance are communicated to Senior Leadership with proposed solutions

People Perspective

  • Develop high performing operations team by managing, motivating and developing personnel working in the team
  • Ensure all standards and company policies are communicated and adhered to in the team in line with the company policies and procedures
  • Operate within the leadership and values framework


  • Possess a strong background in operations management within a Sales and Marketing organisation
  • Possess a working knowledge of managing a subcontracting environment
  • Good problem solving skills
  • The ability to motivate and lead a team
  • Initiative, drive & enthusiasm
  • Excellent communication skills
  • Good planning and organisational skills
  • The ability to decisive work effectively under pressure
  • Ability to negotiate priorities with staff at all levels
  • High energy levels and the ability to work extended hours when necessary
  • Good working knowledge of Microsoft Office and IT tools


  • Up to date knowledge of commercial practices relevant to parties supplying the NHS


  • Competitive bonus packages
  • 26 days holidays + 1 day for your birthday + 2 days after 2 years’ service + 8 bank holidays
  • Company credit card
  • Eye Care Vouchers
  • Pension – Salary Sacrifice /Employer contribution up to 6%
  • Private healthcare – optional family cover.
  • Life assurance and personal accident insurance

Can do Will do attitude

Goes the extra mile and exceeds boundaries whenever possible – understands the ability of the individual to change their future.

CliniSupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. We offer an attractive benefits package including 26 days holiday (increasing with service) plus bank holidays, pension, profit related pay, life assurance and personal accident insurance.

Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

If you are interested in this position, please forward your CV to

Please note that in addition to the interviews there will be assessments as part of our recruitment and selection process