Clinisupplies are an experienced healthcare organisation and among the UK's leading providers of medical devices. We are committed to making a real difference to our customers' lives with our range of high-quality products and services.
The Nightingale home delivery website is operated by Clinisupplies Limited (referred to as "Nightingale home delivery", "Clinisupplies", "we", "our", and "us" in this Privacy Policy).
We also operate other websites which are part of the Clinisupplies group.
www.clinisupplies.co.uk
Nightingale home delivery is a specialist delivery company for all Intermittent Self Catheter (ISC) and Urology/Continence products. Clinisupplies manufacture ISC and Urology products and distribute these in the UK and Ireland.
Clinisupplies is a private limited company registered in England and Wales under company number 04013240 and we have our registered office at:
1 Blackmoor Lane
Croxley Park
Watford
Hertfordshire
WD18 8GA
We have developed this privacy notice to inform you of the data we collect, what we do with your data, what we do to keep it secure, as well as the rights and choices you have over your personal data.
Your personal data may be collected and received by us through several different ways:
Register with Nightingale home delivery the way that is convenient for you
Online or by phone.
Whatever your preferred way to contact us, we will need to collect the following details:
Online or by phone.
We will need to collect some personal information and work information to register you as a healthcare professional:
Online or by phone.
We will need to collect some personal information and work information to register the Care Home:
In addition to your registration information, we may also collect the following:
Financial Data includes bank name, sort code and account number, payment card details, VAT number.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this site.
Profile Data includes any purchases or orders made by you, preferences, condition type, feedback, and survey responses.
Usage Data includes information about how you use our site, products, and services.
Marketing Data includes your preferences in receiving marketing from us and your communication preferences.
Communications Data includes emails, telephone calls and post which you receive from us or send to us, and your preferences in receiving information and being contacted by us.
Nightingale home delivery works as a trusted partner with GPs and nurses nationwide. We are a registered provider to the NHS which means we cover all delivery charges.
Your prescription. Your way. Here's how it works:
Checking if you have an NHS exemption
We will use the information you provide to tell you if:
In cases where individuals haven't provided their medical exemption status during registration, Nightingale home delivery kindly asks that they provide this information later. This contact may occur through email, SMS, or phone calls. The purpose of this contact is to obtain the necessary medical exemption information to ensure compliance with The National Health Service (Charges for Drugs and Appliances) Regulations 2015.
You can also check if you're entitled to free NHS prescriptions here: https://www.nhsbsa.nhs.uk/dont-get-caught-out-penalty-charges/check-you-tick
For processing to be lawful under the UK GDPR and Data Protection Act 2018, Clinisupplies is obliged to identify a lawful basis before it can process personal data. The obligation requires Clinisupplies to satisfy a condition under Article 6 and, where special category data (health information) is being processed, also under Article 9.
For Clinisupplies purposes, the following conditions under Article 6 for lawful processing will apply:
For necessary processing of special categories of data, such as health information, the following condition under Article 9 will apply:
Clinisupplies works with the NHS and other health and social care organisations to share information that will form part of your Integrated Care Record. The Integrated Care Record allows health and care professionals involved in your care to view your records to help them understand your needs and make the best decisions with you and for you.
Clinical Nursing Service
Our Nurses work together with NHS professionals to deliver drop-in clinics and home visits, advice and guidance on products, clinical education, and training. Following a visit by the Clinisupplies Nurse, feedback will be provided to your GP and your referring Nurse.
Your Clinisupplies Nurse can provide everything from hands-on training to advice and support on a range of day-to-day issues you need to consider when managing your products.
Clinisupplies Nursing Service works in conjunction with your referring NHS or independent sector nurse to ensure you get access to the best ongoing care, advice and support with your bladder and bowel management.
Clinisupplies Nurses will undertake an assessment and review for all people referred to the service and then suggest an appropriate plan of care. The care package will be discussed and agreed with you and your referring Nurse.
Clinisupplies Nursing Service will ensure all individuals, their families and carers receive appropriate information and support so that they are competent and confident in managing their bladder and/or bowel care.
Clinisupplies makes use of surveys for a variety of functions, including improvement of service provision and regulatory requirements.
Responding to surveys is entirely voluntary.
In the case of customer satisfaction surveys and research, we will primarily use the data for internal purposes. In some cases, we may publish a summary report, but this will not contain any personal data.
In the case of consultations, we will publish a summary of the consultation responses and, in some cases, the responses themselves, but these will not contain any personal data.
Please note that if you choose to provide contact details, your survey response will no longer be anonymous. However, your contact details will not be disclosed and your responses will be reported anonymously, meaning you will not be identifiable.
We process the information internally for the above stated purpose. We do not intend to share your personal data with any third party. Any specific requests from a third party for us to share your personal data with them will be dealt with in accordance with data protection laws.
We will retain consultation and survey response information until our work on the subject matter of the consultation is complete.
We may also use a third-party processor to administer surveys on our behalf and carry out statistical analyses of the survey results in accordance with our instructions. We will always ensure that we have a contract in place with these third-party processors. This means they cannot do anything with your personal data unless we have instructed them to do it. The third-party processors will not share your personal data with any organisation except where we authorise them to do so. Third-party processors will always have their own privacy policy which they will share with you on request.
We may record telephone calls you make to our customer contact centre to:
We do this in the interests of offering a good service to our customers.
If you object to this, you will need to end the call when you are told that calls may be recorded. Alternative methods of communication are available.
We will delete call recordings up to 6 months after the call was made. This ensures that any subsequent investigations can be completed.
We use various functions to allow our customers to interact with us in the best possible way. We do this by using automation and virtual assistance to:
If you object to this, you can ask to speak to a member of staff or use an alternative means of contacting us.
When you consent, we will send you marketing communications and news concerning Clinisupplies products, services, events, and other promotions. You can opt out at any time after you have given your consent.
If you are an existing customer of Nightingale home delivery (for example, if you are a service user), we may use the contact details you provided to send you marketing communications about similar Nightingale home delivery products or services, where permitted by applicable law, unless you have opted out.
You have the right to be informed about the collection and use of your personal data. We ensure we do this through our internal data protection policies and our external website privacy notice. These are regularly reviewed and updated to ensure they are accurate and reflect our data processing activities.
You have the right to access the personal information that we hold about you by making a request. This is sometimes known as a Subject Access Request.
If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it free of charge and aim to do so within one month after your identity has been confirmed.
We may ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.
If you would like to exercise this right, please contact us using the details provided below.
If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it.
If you would like to exercise this right, please contact us using the details provided below.
You have the right to object to us processing your personal information for particular purposes, to have your information deleted if we are keeping it too long, or to have its processing restricted in certain circumstances.
You can ask us to restrict processing your data, for example where:
If you would like to exercise this right, please contact us using the details provided below.
You have the right to have personal data erased. This is also known as the "right to be forgotten".
The right is not absolute and only applies in certain circumstances. Where the right does not apply, we will explain why we cannot action your request.
This right may apply where:
If you would like to exercise this right, please contact us using the details provided below.
The right to portability gives you the right to receive personal data you have provided in a structured, commonly used, and machine-readable format. It also gives you the right to request that this data be transmitted directly to another controller.
If you would like to exercise this right, please contact us using the details provided below.
We use plugins on our website from social media networks such as Facebook, LinkedIn, and Twitter. You can recognise these plugins by their logos.
Our plugins will not collect personal data about you unless you click on these logos. If you click on them, the plugins are activated and automatically transmit data to the provider.
We do not have any influence over which data these providers collect from you. More information can be found in the respective privacy policies of those providers.
The personal data that we hold about you is stored in the UK. In limited circumstances, it may also be transferred to or stored at a destination outside the UK or European Economic Area (EEA).
If we transfer your data to third-party service providers based outside the UK or EEA, we ensure a similar degree of protection by implementing at least one of the following safeguards:
Please contact us if you would like further information on the specific mechanism used when transferring your personal data outside the UK or EEA.
We protect your information in the following ways:
Staff are trained to understand their duty of confidentiality and their responsibilities regarding the security of patient information, both on our premises and when working in the community.
Staff must undertake annual mandatory training in information governance and data security awareness.
We are required to complete an annual assessment of compliance with Data Protection and Security.
Details of the assessments can be found at:
https://www.dsptoolkit.nhs.uk/organisationsearch
Any member of staff given access to national systems holding patient information will require a smartcard along with a username and password. Many of our local systems also require smartcard access.
We keep an audit trail in our electronic record systems of anyone who has accessed a health record or added notes to it.
All healthcare records are stored confidentially in a secure location.
There is a designated person known as the Caldicott Guardian whose responsibility is to ensure that these laws are upheld.
Our Data Protection Officer is:
The DPO Centre Ltd
50 Liverpool Street
London
EC2M 7PY
Email: DPO@clinisupplies.co.uk
Phone: 0203 797 1289
Website: www.dpocentre.com
The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They provide information for consumers and ensure that the registered details of data controllers such as Nightingale home delivery are publicly available.
You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint with us first.
Your satisfaction is extremely important to us, and we will always do our very best to resolve any concerns you may have.
We welcome questions, comments, and requests regarding this privacy policy and our processing of personal information.
Please contact:
Compliance Manager
Clinisupplies Ltd
1 Blackmoor Lane
Croxley Park
Watford
WD18 8GA
Email: privacy@clinisupplies.co.uk
You can also contact our Data Protection Officer at:
Email: DPO@clinisupplies.co.uk
Category
Date
September 10, 2026
